Barista - Full Time
Orazure Coffee is hiring full time baristas. Prior barista experience preferred
Job description: Join our Team as a Barista!
Orazure Coffee is a locally owned artisan roastery that is growing with the opening of cafes. We will serve our single estate, small batch coffees in a simple, traditional menu along with homemade pop tarts and other treats.
This is a full-time or part-time position.
The ability to work weekends, holidays, and other peak periods is a must. Orazure is open daily with Christmas off.
The cafe location is inside a gorgeous, new HEB store located at 20311 Champion Forest, Spring TX 77379. The space includes plenty of indoor seating and customers can use a large, covered outdoor seating area maintained by HEB. Orazure staff is not responsible for maintaining the restroom facilities. Yay!
The barista position is focused on three main elements – the customer, your team, and the company. You are the face of Orazure to customers, so you must deliver an exceptional experience to every customer. While you may work alone in off-peak times, you are also part of a small work team and so it's important to be a positive and helpful member of the team. And being a barista at Orazure is so much more than working the bar – it's about learning how your actions affect the company and making conscious decisions that make Orazure financially successful. We're new and there are going to be start-up pains. Prior barista experience is not required. What's more important is that you are great with customers, you work really hard, and you are always helping to make things better. Ohh, yah, you DO need to love great coffee and food.
Performance Expectations – Essential Functions:
Builds and attains retail sales goals. Drives strong and ever improving financial performance of your cafe, finds ways to expand the reach of your customer base, customer loyalty, and average sale.
Accepts responsibility for the smooth and accurate oversight of the entire cafe operation while on duty.
Greets guests and delivers Orazure's experience for exceptional customer service.
Successfully passes an Orazure Barista Training Program (OBTP). Helps improve the program and helps new hires through training.
Ensures a high-quality, consistent drink, food, service, and hospitality experience for every guest
Cleans and maintains of all the equipment, furniture, fixtures, service-ware and space.
Eliminates waste (repetitive motion, scrap, order errors, inefficiencies, etc) in drink preparation and operations as part of a desire to ever improve performance.
Resolves customer complaints and if needed, asks for help from the owners.
Helps to maintain the Orazure Cafe Scoreboard (OCS) of performance.
Works to ensure that the cafe environment, including music, lighting, and temperature are adjusted as needed to maintain the appropriate atmosphere and service levels.
Identifies inventory needs to the owners.
Establishes and maintains good communication and a positive working relationship with the owners, all staff, and the landlord.
Manage day-to-day financial operations of the cafe smoothly, including banking.
Works with the entire team to identify and implement process improvement opportunities.
Is ServSafe Certified, or is willing to seek certification and successfully maintains certification.
Maintains a hygienic, safe cafe environment and passes all applicable health inspections.
Able to lift 20lbs
Able to stand on your feet for up to 10 hours a day
The Success Patterns for this position are:
Is highly reliable, predictable, and punctual
Develops an expert knowledge of coffee preparation, drink preparation, retail operations
Can discern, identify, and communicate to customers the flavor characteristics of all F&B. Effectively provides recommendations to customers based on their preferences.
Enthusiastically and accurately takes direction and translates it into positive business results
Offers well thought out ideas to improve the systems and procedures that lead to success
Enthusiastically performs all work that needs to get done.
Works to turn an unhappy customer into a loyal customer.
Successful Candidates will have the following Personal Characteristics:
Is passionate about delicious coffee, food, amazing guest experiences, and great finance
Regularly makes people feel like they were the best part of your day
You are friendly, you love to smile and build relationships with customers
An energizing force; someone who likes to set a high pace of energy, enthusiasm and engagement with guests and coworkers.
Works with a sense of urgency to deliver! This can't be overstated.
Presents self well – professional appearance, likable, and speaks clearly
Is a great teacher when a coworker needs help and is a great student in order to continuously improve
Able to balance both the big picture and the nitty-gritty of cafe operations in order to exceed daily, weekly, monthly goals
Orazure is a drug-free workplace.
Benefits: Compensation includes tips.
Contact Person: Michael Marinelli